# Agent Personalization: an agent that knows you

> Falconer now tailors every response to who you are. Agent Personalization builds a lightweight, transparent profile of your role, team, and preferences — fully editable, with every attribute traced back to its source.

- Date: 2026-04-28
- Author: Apoorva Shete
- Tags: product, launch

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Agent Personalization tailors every response the agent gives you. Instead of treating every user the same, Falconer builds a lightweight profile of who you are — captured as a set of **attributes** like your role, your team, the systems you own, the projects you care about — and uses them to tailor answers and skip context you already know. Your attributes are yours: you can see every one, edit it, or remove it.

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## What is an attribute?

Attributes come from two sources:

- **Attributes you add:** facts you write directly in your profile — your role, your team, and personal preferences like "I prefer bullet points over tables."
- **Auto-detected attributes:** facts Falconer extracts from your Slack and in-app conversations as you use the product. Each one is traced back to its source so you can verify it.

Every attribute is reviewable from a single page. You can filter by "added by you" vs. "auto-detected," search across attributes, edit any one inline, or delete what you don't want Falconer to use.

## How it works

As you interact with Falconer, the system:

1. Observes your conversations across Slack and the Falconer app
2. Extracts durable, identity-level attributes — not one-off questions or transient context
3. Traces each one back to its source so you can verify it
4. Injects relevant attributes into the agent's system prompt at query time
5. Lets you correct or remove any attribute that's wrong or outdated

## Control and customization

Your profile is editable end-to-end. Add a role and team in one click. Add a freeform attribute up to 500 characters. Edit any auto-detected attribute — once you do, it's marked "edited by you" and Falcon leans on your edits. Delete anything you'd rather Falcon not consider in future responses.

## Why this matters

Falconer works as a company brain, holding your org's collective knowledge across runbooks, decisions, architecture, and ownership. But the same question means different things depending on who's asking — "how does auth work?" from a backend engineer wants implementation details; from a new PM it wants the user-facing flow. Personalization is what lets one knowledge base give the right answer to each of them. Without it, a company brain is a search engine. With it, it's a colleague.

- Agent answers tuned to your role and ownership area, not a generic default
- Less repetitive setup — you don't re-explain your team or scope on every query
- Full transparency: every attribute is visible, attributed, and reversible
- Profile improves passively as you use the product, with no extra effort

## Best use cases

- Engineers and PMs who want answers scoped to the services they own
- Non-technical stakeholders who need plain-language summaries, not implementation details
- Writers and PMs who prefer a specific style — no em dashes, shorter sentences, bullet points over prose
- Cross-functional teams where the same question means something different depending on the role asking it
- Power users who want the agent to skip onboarding-level context and get straight to the point

## Try it today

Agent Personalization is available now under your personal settings. Visit Settings → Personalizations → Agent Personalization to review your attributes.